Question 1

What is Noubty?

Accepted Answer

Noubty is an all-in-one platform for local businesses that combines virtual queue management, bookings, click & collect, a digital menu, Apple/Google Wallet pass, multi-channel customer notifications, loyalty, marketing campaigns, payments, and an Android staff app — in a single dashboard.

Question 2

Do my customers need to download an app?

Accepted Answer

No. Customers scan a QR code with their phone — that is it. Everything that follows (joining a queue, checking position, receiving updates, making payments) works directly in the browser, via SMS, WhatsApp, or as an Apple Wallet / Google Wallet pass on their lock screen.

Question 3

How does the virtual queue work?

Accepted Answer

Customers scan a QR code at your entrance or on a TV display. They enter their first name and phone number, and they are placed in the queue in real time. They can wait wherever they want. When it is their turn, they get an instant notification on the channel they prefer.

Question 4

How long does it take to set up Noubty?

Accepted Answer

Most businesses go live in under ten minutes. Create an account, name your location, print your QR code, and you are ready. No hardware or integration is required to start — you can add a TV broadcast display or the staff app afterwards.

Question 5

Which industries use Noubty?

Accepted Answer

Restaurants and cafés, retail and click & collect, healthcare and clinics, beauty and wellness salons, government and public-service offices, and automotive service centers. Anywhere customers queue, book, or pick up, Noubty adapts to the flow.

Question 6

Can I switch plans anytime?

Accepted Answer

Yes. You can upgrade or downgrade your plan at any time from your dashboard, with no hidden fees. If you downgrade, the change applies at the next billing cycle.

Question 7

What happens after the free trial?

Accepted Answer

The free trial lasts 7 days. A card is required to start it, but you are not charged during the trial. When it ends, the plan you chose begins automatically unless you cancel first — and you can cancel anytime. If you cancel, your data is kept for 30 days in case you return.

Question 8

How many SMS are included in each plan?

Accepted Answer

Starter includes 200 SMS per month, Professional 1,000, and Enterprise 3,000 (adjustable). If you need more, you can top up directly from your dashboard. Notifications sent via WhatsApp, email or Wallet pass do not count against the SMS quota.

Question 9

What notification channels does Noubty support?

Accepted Answer

SMS, WhatsApp and email — plus live Wallet pass updates on Apple and Google Wallet and real-time tracking in the browser. A smart fallback selects the best available channel for each customer automatically, so no notification is missed.

Question 10

Can I use Noubty in multiple languages?

Accepted Answer

Yes. Noubty is available in 6 languages — English, French, Spanish, Arabic, Italian and German — with full right-to-left (RTL) layout support. The customer page, staff app and dashboard all adapt to the selected language.

Question 11

Is my data secure and GDPR compliant?

Accepted Answer

Yes. Noubty is GDPR compliant and your data is hosted in the European Union. We collect the minimum required to manage the queue — typically a first name and phone number — and customers can request data deletion at any time.

Question 12

Can I manage multiple locations?

Accepted Answer

Yes. The Professional plan supports up to five locations and Enterprise is unlimited. Each location has its own queue, menu, bookings and settings, but you manage everything from one unified dashboard with role-based staff access.

Question 13

Does Noubty support Apple Wallet and Google Wallet?

Accepted Answer

Yes. Every queue entry can be delivered as an Apple Wallet or Google Wallet pass. Customers see their position and estimated wait time on their lock screen and receive live updates — no app to install.

Question 14

Can I run marketing campaigns from Noubty?

Accepted Answer

Yes. You can send targeted campaigns by SMS, WhatsApp or email to your existing customer base — for example, promoting slow hours, new arrivals or loyalty rewards. Targeting is based on visit history, plan, and loyalty tier.

Question 15

Do I need any hardware to use Noubty?

Accepted Answer

No. A printed QR code and any smartphone, tablet or computer with a browser is enough to get started. Optionally, you can plug a TV into HDMI and use Noubty's broadcast mode to display the live queue and QR code on screen.